JD Edwards EnterpriseOne Monitoring and Alerting Service
As a component of Denovo’s suite of Managed Services, customers can take advantage of enhanced diagnostics and monitoring of the critical elements of their EnterpriseOne system (e.g. enterprise servers, web servers, application servers, and process scheduler servers.
This service monitors and provides alerts based on real-time performance metrics and gathers historical data that can be used for further analysis:
Linked to Monitoring is our Alerting service that provides reactive incident management notification to Denovo and/or our customers. Denovo’s Customer Service team will manually notify via phone the appropriate customer escalation contact for all critical alerts and incidents which happen within the customer’s environment. Or, when paired with other Denovo Managed Service components such as CNC services or functional support, Denovo will analyze the alert and proactively resolve any issues. This service includes:
By leveraging Denovo’s tools and deep EnterpriseOne knowledge, our customers can receive the ROI they expect with a stable and productive environment.
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This service monitors and provides alerts based on real-time performance metrics and gathers historical data that can be used for further analysis:
- 24x7 Monitoring and Alerts of JD Edwards EnterpriseOne metrics
- Database errors
- Business Function Errors and Warnings
- Kernel Processor Messages
- Package Build Errors
- Communication and Transport Errors
- Inter-Process Communication Errors
- Log File Monitoring (custom alerts, error message, log file size)
- Hardware statistics such as CPU Utilization, Memory Usage, and Disk Space
- User simulation monitoring of JD Edwards EnterpriseOne processes
- User simulation monitoring and threshold alerting of standard JDE applications such as logging into the application and entering business transactions.
- Correlation of user application performance with underlying infrastructure
Linked to Monitoring is our Alerting service that provides reactive incident management notification to Denovo and/or our customers. Denovo’s Customer Service team will manually notify via phone the appropriate customer escalation contact for all critical alerts and incidents which happen within the customer’s environment. Or, when paired with other Denovo Managed Service components such as CNC services or functional support, Denovo will analyze the alert and proactively resolve any issues. This service includes:
- Denovo will provide full monitoring statistics of the customer’s infrastructure
- Customer will have full access to the monitoring portal.
- Denovo will respond to all generated alerts and incidents reported for the customer environment and manually contact the identified customer escalation point.
- Denovo will generate an incident ticket to track all alerts, escalations and customer notification status.
- Unless the customer has contracted with Denovo for Managed Services, the customer will be responsible for all incident management resolution.
- A monthly incident report will be provided to the customer which includes: incident status, notification status and resolution (if provided by Denovo).
By leveraging Denovo’s tools and deep EnterpriseOne knowledge, our customers can receive the ROI they expect with a stable and productive environment.
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